Artwork

What if I do not have a logo or graphic?
We know how intimidating it is not to have a logo or any idea of how to graphically design your ideas. Have no fear, because our amazingly creative artists and designers will have no trouble producing exciting artwork to meet your individual needs.
Our art fees are $65.00 per hour, with a one hour minimum.

What if I am using an existing logo or graphic?
Supply us with black and white camera ready artwork or even a letterhead, business card or other printed material and we will take it from there. To insure high quality reproduction of your design, we may require retouching of your artwork. We will advise you immediately if this is necessary. Should you need retouching, our fee would be the same as original artwork, $65.00 per hour, but with no minimum. Our staff can usually accomplish this task very quickly. In most cases less than an hour.

Digitizing and Set Up

What is Embroidery Digitizing?
Digitizing is the process that enables the embroidery machine to work to embroider your design.

What are the fees associated with Embroidery Digitizing?
A. Original Artwork - There is a one time digitizing fee of $85 for embroidery designs of up to 7,000 stitches. Most logos are less than 7,000 stitches. If your logo or graphic is larger we will notify you in advance of specific pricing. Once your design is digitized you will never incur an additional charge unless you make changes.
B. Stock Fonts - In place your own graphics you can select one of our own stock font designs. We will waive the original digitizing fee, and charge a set up fee of only $20.

What are the fees associated with Screen Print Set Up?
Screen printed items require a one time set up charge of $20 per color. There is no screen fee for reorder of the same design.

What are the Color Limitations?
Embroidery designs limited to 12 colors and prints 10.

Delivery Times and Shipping

What are the Delivery Times and Deadlines?
Under normal circumstances please allow from 2 to 4 weeks from final approval for production of you order. We will do our best to meet any deadline, but additional rush charges may be incurred.

What Shipping Methods do you use?
Most orders will normally be shipped UPS ground Service, FOB our manufacturing facility, unless otherwise requested. For express and other methods call for details and charges.

Terms and Changes/Cancellations

What are the Selling Terms?
A 50% deposit is required with each order. The balance is due prior to shipping or on delivery COD (Cash or Bank Check). We accept MASTERCARD or VISA as payment. On any credit approved accounts, terms of net 20 days will apply. Note that it can take up to three weeks to approve open credit.

What is your Changes/Cancellations policy?
Contact us immediately, and we will make every reasonable effort to meet your needs and minimize your costs. We must charge $50 for all orders canceled after production has begun, plus any incurred charges.